Support
Enterprise support for critical security needs
Reach Socio Cyber for platform guidance, incident coordination, service questions, and operational support. We help teams move quickly with clear communication and expert assistance.
Get help
Connect with the right team
Use this form to request assistance with AI cybersecurity services, support for active investigations, or questions about your security operations workflow.
+1 (212) 555-0199
support@sociocyber.com
106 W 32nd St, New York, NY 10001, USA
Submit a support request
Support questions
Answers to common questions about response times, service requests, and support coordination.
What issues can support help with?
We assist with platform questions, service coordination, investigation support, and operational guidance related to AI cybersecurity engagements.
How do I report an urgent security concern?
Use the support form and select Incident Response so your request is routed appropriately for rapid follow-up.
Can I request help for AI SOC workflows?
Yes. Support can help direct questions related to AI SOC analyst support, investigation workflows, and platform-led operations.
Do you support new client inquiries?
Yes. If you are evaluating services, choose General Inquiry or use the contact page to request a consultation.
Where is Socio Cyber based?
Socio Cyber is headquartered in New York, with additional presence in Tel Aviv and San Francisco.
What information should I include?
Share your organization name, the nature of the issue, affected systems or workflows, urgency, and the best contact details for follow-up.